We're Here to Help

At Players' Choice Elite, customer satisfaction is important to us. If you have questions about your order, products, or shipping, please contact our support team.

Email: Info@playerschoiceelite.com

Orders

How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Shipping

When will my order ship? 

Orders are processed after payment has been successfully received and verified. Most orders ship within 3–5 business days.

Please note that weekends and holidays are not considered business days.

Expedited options are available at checkout.

How will I know when my order has shipped?

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

Do you offer refunds?

No. All sales are final.

Due to the nature of our grooming and personal care products, we do not offer refunds, returns, or exchanges.

What if my package arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged product and packaging. We will review the situation and determine an appropriate resolution.

What if I entered the wrong shipping address?

Please contact us immediately. Once an order has been processed or shipped, we cannot guarantee address changes.

Do you ship nationwide?

Yes, Players' Choice Elite currently ships throughout the United States.

How can I contact customer support?

For questions regarding products, orders, or general inquiries, please email:

Info@playerschoiceelite.com

Products

Are your grooming products suitable for all skin types?
Our products are formulated for all skin types. If you have specific sensitivities, please review the ingredient list on each product page.

What scent lines do you carry?
We currently offer our signature Smoked Oud and Tobacco Vanilla scent lines across our beard care and skincare collections.

Contact Us

Still have questions? Reach out to our team at Info@playerschoiceelite.com and we'll get back to you within 1–2 business days.

Shipping Policy

• Orders are processed after payment is received.
• Please allow 3–5 business days for order processing and shipping.
• Shipping times may vary based on carrier delays, holidays, weather conditions, or high-order volume periods.
• Tracking information will be provided when available.
• Players' Choice Elite is not responsible for delays caused by shipping carriers once a package has been shipped.